Shipping & Delivery
Packages are typically delivered to your doorstep without requiring a signature. However, in some cases, when we ship items directly from the vendor, they may require a signature upon delivery. If you urgently need a specific option, please contact Customer Service before placing your order.
Backorders: Typically Reinoya does not accept backorders. However, items available for backordering or pre-purchase will be clearly indicated.
Damaged Goods: If you receive an item that is visibly damaged, please contact Reinoya Customer Service immediately. While claims are handled by the shipping carrier, Reinoya will assist customers to the best of its ability with these claims.
Shipping Costs: All orders qualify for free shipping.
Shipping Destinations: We offer international shipping.
Estimated Delivery Time: After purchase (excluding weekends and holidays), merchandise is usually created and dispatched from our facilities within 1-2 business days.
The estimated delivery time is 5-10 business days. Shipping to PO Boxes or Military FPO Addresses: Yes, we can deliver packages to PO Boxes and Military FPO Addresses.
Multiple Delivery Addresses: We do not ship to multiple addresses with a single order. Please place separate orders if you want products delivered to different addresses.
Sales Taxes: Currently, we do not collect sales taxes on items shipped to the United States since we have not established an economic nexus in any state. However, our policy will change once we do, as laws are subject to change. We will update our policy in accordance with current laws.
COVID-19 Delays: All our carriers are taking precautionary measures in response to COVID-19 to ensure the health and safety of their drivers and customers. Please rest assured that all our carriers are following government recommendations and guidelines, and everyone's safety is our top priority. Currently, our delivery services are unaffected. However, we recommend all customers to use their home address for delivery. Going forward, all carriers will provide contact-free delivery, eliminating the need for signatures upon delivery. You can find detailed carrier guidelines and measures on the selected carrier's website. We will also send you emails upon shipment to confirm delivery details. We appreciate your understanding and value the precautions taken to protect you and ensure smooth business operations. After receiving your order confirmation email, all orders are processed within 1 to 2 business days (excluding Saturdays and holidays). Once your order has shipped, you will receive another notification.
If you need any further information, please feel free to contact us:
Phone Number: +1 646 593 8895
E-mail: support@reinoya.com
Mailing address: 265 Canal Street, Suite 890, New York, NY 10013, USA
We are available Monday to Friday (excluding holidays), 8AM to 5PM Eastern Time (ET).