FAQ
HOW DO I MAKE AN ORDER?
Simply select your style from the product page, then click the "Add To Cart" button before proceeding to checkout and entering your personal information.
We'll prepare your order and notify you when it's ready!
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HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?
Merchandise is typically produced and shipped from our facility 1-2 business days after purchase (excluding weekends and holidays).
Time to deliver: 5-10 business days.
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MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 1-2 business days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
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I NEED ASSISTANCE WITH A LATE ORDER.
Our orders typically ship within 1 to 2 business days. If your order has not arrived within 12 business days, please contact us for prompt assistance.
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Which forms of payment do you accept?
Visa, Mastercard, Discover, American Express, Diners Club, and Mobile Wallets are all accepted.
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When is my credit card going to be charged?
Following the successful completion of your order.
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INFORMATION ABOUT YOU
When you checkout and make a purchase from our store, we strictly adhere to the highest industry standards to protect your personal information.
Secure socket layer (SSL) technology, which is widely used on the Internet for payment processing, encrypts your credit card information during transmission. Your credit card information is used only to complete the requested transaction and is not saved.
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Is my credit card information secure if I order online?
Absolutely. We use cutting-edge security and encryption technologies to ensure that your information remains private! Stripe is the most reputable payment processor. You can look them up. Stripe Privacy policy.
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HOW DO I KNOW WHAT SIZE TO GET?
Most of our products have a size chart, size charts can be found in the product description, or better yet, contact us at: info@reinoya.com
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WHAT IF MY ITEM DOESN'T FIT?
We make every effort to have a rather lenient return policy.
We understand that each Necklace, Earring, and so on... may fit slightly differently, and it can be difficult to buy that item on the Internet and be certain it fits correctly.
See our Return policy for details.
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For any further information, feel free to contact us by:
Phone Number: +1 646 593 8895
E-mail: info@reinoya.com
Mailing address: 265 Canal Street, Suite 890, New York, NY 10013, USA
We are available Monday to Friday (excluding holidays), 8AM to 5PM Eastern Time (ET).